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1. Who We Are

MekinPOS is a restaurant management SaaS used for point-of-sale, order taking, kitchen display, delivery, and queue management. Restaurants subscribing to the service (“Merchants”) act as the data controller of their customers’ data; MekinPOS acts as the data processor.

2. Data We Collect

We collect only what is necessary to provide the service:

• Account & contact info: name, email, phone number, username (of staff and member customers)
• Order data: items, amounts, order history, loyalty points/coupons
• Photos: payment slips, profile pictures, delivery-rider identity documents (Delivery app only)
• Location: precise location in the Delivery app for navigation and delivery confirmation; merchant-set store location
• Device info: device ID to isolate per-terminal printer and settings
• App activity: activity logs for security and auditing
• Voice & ordering messages: only when you use the AI ordering assistant — text you type and speech captured via the microphone (see section 4)

We do not store credit/debit card numbers in the app.

3. How We Use Data

To operate sales/orders/kitchen/delivery/queue features; manage memberships, loyalty and promotions; issue receipts; ensure security and prevent fraud; and improve the service.

4. Voice & AI Features

• Some apps (e.g. POS, Waiter and the customer app) include an AI assistant for ordering, menu recommendations and answering questions, usable by typing or by voice.
• Microphone/voice: when you use voice ordering, the app requests microphone access to capture your spoken command. Audio is converted to text solely to process the command, and we do not retain audio recordings.
• AI processing: text or commands you type/speak may be sent for processing to our third-party AI provider, Anthropic PBC (Claude API), to recommend menu items, answer questions and help build your order.
• This data is used only to provide those features — never sold or used for advertising — and third-party AI providers are bound by limited-use terms.
• AI and voice features are optional; you can use the apps without enabling them.

5. Data From Social Channels (Facebook, Instagram, LINE)

A Merchant may choose to connect their own Facebook Page, Instagram Business account or LINE Official Account to MekinPOS so that messages from every channel appear in one shared inbox. This connection is optional and is always authorised by the Page owner themselves.

• What we receive from Meta: the page-scoped user ID, display name and profile picture of the person messaging the Page, the content and attachments of that conversation, and the connected Page's name, picture and follower count.
• What we use it for: showing the conversation to that Merchant's staff so they can reply, and letting the AI assistant draft answers about the menu, prices and opening hours (see section 4).
• Who can see it: only staff of the Merchant that owns the Page and who have been granted inbox access. No other Merchant on the platform can reach it.
• What we never do: we do not use this data for advertising, resale, cross-merchant profiling, or any purpose other than answering that Merchant's customers.
• Retention: kept for as long as the Merchant keeps the channel connected. If the Merchant disconnects the channel or closes the account, data from that channel is deleted within 30 days. Earlier deletion can be requested — see Data Deletion Instructions.

6. Sharing

Data is stored on MekinPOS servers and accessible only to the relevant Merchant. We do not sell personal data. Our processors are Vultr Holdings Corporation (servers and storage) and Anthropic PBC (message processing for AI-drafted replies). Both are bound by limited-use terms and may not use the data for their own purposes. International transfers: our servers are located in Singapore (Vultr, a United States company with remote administrative access), and AI processing takes place in the United States (Anthropic). Using our service therefore involves transferring personal data outside Thailand, under contracts that require internationally recognised data-protection safeguards. We may disclose data when required by law or to protect rights and safety.

7. Retention & Security

Data is transmitted over encrypted connections (HTTPS/WSS), retained only as long as necessary, and protected by role-based access controls.

8. Your Rights

You may request access, correction, or deletion of your personal data by contacting the Merchant you use, or emailing polchanajankaseam@gmail.com. Step-by-step instructions are on the Data Deletion Instructions page; we act within 30 days of verifying the requester.

9. Children

The apps are for business use and are not directed to children under 13.

10. Changes

We may update this policy; the effective date above will be revised.

11. Contact

Email: polchanajankaseam@gmail.com · Website: https://mekinpos.com