วิธีขอลบข้อมูล

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1. If you messaged a restaurant's Page on Facebook, Instagram or LINE

When a restaurant connects its own Page to MekinPOS, the messages you send to that Page appear in that restaurant's inbox, together with your display name and profile picture. This data belongs to that restaurant and is never shared with any other restaurant on the platform.

To request deletion, use any one of these:

• Fastest: ask the restaurant you messaged. They can delete the conversation from their inbox themselves.
• By email: write to polchanajankaseam@gmail.com and include
  • Subject line: Data Deletion Request
  • The name of the Page or restaurant you messaged
  • The channel used (Facebook / Instagram / LINE)
  • The display name of the account you messaged from
• Revoke from Facebook: go to Settings & Privacy → Settings → Apps and Websites and remove MekinPOS. Revoking stops any new data from reaching us, but it does not delete conversations the restaurant already holds — please also use one of the routes above.

2. If you ordered food through a restaurant using MekinPOS

Membership details, order history, loyalty points and phone number are controlled by the restaurant you used — contact that restaurant directly, or email us with the restaurant name and the phone number you registered with.

⚠️ Some records attached to accounting and tax documents (for example receipts already issued) must be retained by the restaurant for a period set by law. Those cannot be deleted immediately, but they are disassociated from your identity as far as possible.

3. If you are a restaurant owner using MekinPOS

• Disconnect a single channel: Back office → Social channels → press “Disconnect” on that channel's card. We immediately stop receiving data from the Page and delete that channel's data within 30 days.
• Close the whole account: email us from the registered owner email address, stating your restaurant code (slug) and that you want the entire account deleted.

4. How long it takes

• We acknowledge every request within 7 days of receiving it.
• Deletion is completed within 30 days of verifying the requester.
• Backups are rotated out within 90 days.
• We confirm by email once the deletion is done.

5. Verification

So that nobody can request deletion of someone else's data, we ask for the minimum verification needed — for example replying from the account or email address concerned. If we cannot verify the requester we will decline and explain why.

6. Contact

Email: polchanajankaseam@gmail.com · Privacy Policy